Connection
Open Channels and confirm the intended creator account, Page, professional account, channel or group is connected.
Support
Tell us what happened, without sending secrets.
Studio support is provided by DLP Nederlands for creators with access. To request access, contact sales at the same address.
Useful details
Help us locate the attempt.
Include the platform, approximate date and time, the destination name shown in Studio, and the Activity status or error message. A screenshot with personal information removed can help.
Do not email passwords, OAuth authorization codes, access tokens, API credentials or private video files. Support will not ask for your password.
Quick checks
Before reporting a publishing problem
Media
Confirm the original MP4 still appears in Studio and has not reached its displayed expiry time.
Settings
Review the active destination tab. Resolve every readiness message and confirm the exact privacy, audience and disclosure choices.
Result
Check Activity for the individual destination. For TikTok drafts, also check the TikTok inbox and finish the post there.
Data requests
Disconnect or delete.
Connected channels can be disconnected inside Studio. For account or personal-data deletion requests, follow the data deletion instructions or email the operator from the address associated with the account.
Read the Privacy Policy for the data categories, purposes and retention details.